When you schedule an appointment with us, you will receive an email confirmation with all the required information. You will also receive reminder text messages about the appointment. One of our qualified physiotherapist will call you online to conduct a comprehensive assessment of your condition. You are welcome to ask any questions you may have. This assessment is vital in understanding your needs and tailoring a treatment plan specific to you.
After the assessment, the physiotherapist will discuss the identified problems with you. They will explain the proposed treatment plan and seek your consent before proceeding. Your active involvement and agreement are crucial in the treatment process. We believe in shared decision making.
To ensure the availability of our therapists, we encourage you to book an appointment in advance. Once your appointment is confirmed, the physiotherapist will contact you at the appointment time to discuss your condition.
We understand that circumstances may change, and you may decide not to proceed with physiotherapy after speaking with the physiotherapist or if it is determined that physiotherapy is not appropriate for your condition. In such cases, we offer a full refund of the fee paid if you cancel before 24 hours of the appointment. Your satisfaction and confidence in our services are of utmost importance to us.
